Frequently Asked Questions

How do I restart my game?

At this time it is not possible to restart or reset Design Home.

How do I retrieve progress of my account through Facebook?

To retrieve your progress Design Home account with a Facebook account, please follow the following steps:

Be sure to be logged into the correct Facebook account in ALL of the following places:

• Your device settings
• Your Facebook app
• Your device's web browser (facebook.com)

Then, please follow the following steps:

• In Design Home, tap on the Person/Face icon in the bottom right hand corner
• Tap on the Gear/Settings icon next to your Profile Picture.
• Next to ""Facebook"", tap “Sign In” to link your Facebook account.
• You'll get a pop up asking you to confirm.
• You are then transfered to Facebook where you confirm you wish to link the app with your Facebook account.

How do I change the Language?

To change the language in Design Home, please tap on the Person/Face icon at the bottom right hand corner of your screen. Then tap on the Gear/Settings Icon, next to your Profile Picture.

Then, select the Language you want to switch to.

How Do I Remove a Message From My Inbox?

Please swipe left on any Inbox message and then confirm the message you want to delete by tapping on the Trash Can Icon.

Note: Inbox Items that are deleted will be permanently deleted from the system and may not be restored or resent.

How do I turn off Notifications?

To turn off Notifications within Design Home, please tap on the Person/Face Icon> then tap on the Gear/Settings icon next to your Profile Picture.

Then tap on the bar next to notifications to adjust the Notification Settings. If you need help with anything else, please do not hesitate to contact us again.

How do I retrieve progress of my account through Email?

To retrieve progress of your Design Home account with your linked Email Address, please follow the following steps:

• Tap on the Person/Face Icon in the bottom right-hand corner of your screen.
• Tap on the Gear/Settings icon to the left of your Profile Picture on the Profile Page. Settings icon which looks like a gear.
• In the Account Settings window, tap on Edit next to the Email.
• In the Email window tap on ""Enter email address here"" and enter in your linked Email Address.
• If you are interested in receiving occasional offers and news from Design Home, tap on the box next to the message “I want to keep in touch!…”
• Hit Done.
• You will then be taken to the Verification window.
• Look for an Email in your Email inbox titled ""Design Home - [Account Authentication]"".
• Open the Email.
• Go back to Design Home and enter the code you received in the “Enter Verification Code” window.

Please note: This will be a six-digit code.

Please note: The 200 Diamonds for linking an account are only sent once.

I can't find the Help Button anymore. Where did the Help Button go?

The Help Button ""?"" is now located on the right side of your Profile Page.

To access your Profile Page, tap the Face/Person Icon in the bottom right hand corner of your screen.

I didn't get my currency from completing a special offer from TAPJOY.

Note: this information refers to special offers, not the small amounts of currency that may be earned from watching video ads.

If you have completed an offer with Tapjoy/Ironsource and it is marked as REWARDED on their website, but you have not received your reward, we can investigate on our end. We are unable to assist with any offer still in PENDING or INCOMPLETE status.

Tapjoy/ironSource has its own a support system in place for you. Their staff is more than happy to investigate any issues pertaining to these offers.

Make sure you are using the same device you used to participate in the offer. Go to the premium store at the top of your DEsign Home screen. Scroll down and tap on "Complete Offer: Claim Your Diamonds!" This will open the offerwall. Tap on the Menu Icon (three horizontal lines) at the upper left corner of the offerwall window. Tap on the “Reward Status” option on the left You will see a list of all offers. If the offer shows as "Rewarded" but you did not receive your currency in the game, you may contact us at Crowdstar. Otherwise for offers marked as "Started" Ongoing," "Pending," Tapjoy's support can assist. For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you ar missing rewards for. Please complete the form with your email address and a description of your request as well as proof of your eligibility for a reward. Please be sure to use a working email address as it will be validated in the process of providing support.

Once submitted you’ll get an email notification with your case number, following validation of your email address (if needed).

They receive a lot of requests, so they ask that you give them time to respond to your tickets Tickets are replied to in the order they are received - but if you submit more than one ticket for the same offer your ticket will move to the bottom of the waiting list as their system sees it as a new ticket and will change the time stamp.

How do I cancel a subscription on my Apple device?

If you really want to cancel, we'll show you how below - but keep in mind that once you do, you may not be able to get the same benefits again for quite some time! Please consider your decision carefully before you choose to lose out on all the extra loot!

Glu cannot cancel subscriptions, but it is easy to do so at Apple’s site:

• Open the Settings app. Tap your name.
• Tap Subscriptions.
• Tap the subscription that you want to manage.
• Tap "Cancel Subscription." (Or if you want to cancel Apple One but keep some subscriptions, tap “Choose Individual Services.”) If you don’t see Cancel or you see an expiration message in red text, the subscription is already canceled and won't renew.

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription on the vendor site to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.

Why am I being charged with taxes and fees?

The additional taxes and fees applied to your purchase are in compliance to the policies and legislation of your location. For more information, please read our Terms of Use.

USA: https://www.ea.com/legal/user-agreement

Why have the prices on the App Store changed?

The change was made by your App Store to address changes in foreign exchange rate updates. Prices for Virtual Items are subject to change at any time, but changes will not affect any order you have already placed.

What is the Star Score?

Your Star Score is the average score of all Design Challenges that you have entered.

Your Star Score is located at the top of the screen next to the Star Icon.

Please note: This score begins at zero and increases until you have entered enough Challenges to determine your overall average.

What is Design Value?

Your Design Value is the total value of all the items you used in your submitted Design Challenges. Each time you enter a Challenge, your Design Value increases by the cumulative value of the items you used in your Design.

To see your Design Value, tap on the Person/Face icon at the bottom right corner in Design Home. Your Design Value is located underneath your Profile Name.

Please Note: Items that are purchasable by Cash or Diamonds count equally toward your Design Value.

Why did my Star Score decrease even though I scored higher on a Design Challenge than last time?

It is normal for your Star Score to fluctuate even if you win.

Your Star Score may not raise if your winning score is close to your average. Lower winning scores can slightly drop your Star Score.

What happens when I reach a new level?

When you reach a new level within Design Home, you will earn new Inventory Items. When you receive these Decor Items, they automatically get transferred into your Inventory when you earn a new level.

To view these Items, Tap on the Person/Face Icon in the bottom right hand corner and the tap your Design Value below your Username to see which Items you could win for each level!

How do I reach the next level in Design Home?

To reach the next level in Design Home, be sure to enter Design Challenges to earn Design Value. By earning more Design Value, you progress closer to the next Design Home level!

Your Design Value is the total value of all the items you used in your submitted Design Challenges. Each time you enter a Challenge, your Design Value increases by the cumulative value of the items you used in your Design.

To see how much Design Value you will need to reach the next level, tap on your level at the top left corner in Design Home.

Every time you level up, you earn and unlock new decor items!

Where can I find my Design Value?

To see your Design Value, tap on the Person/Face icon at the bottom right corner in Design Home. Your Design Value is located underneath your Profile Name. You can keep track of your progress by viewing the progress bar around your Profile image.

Daily Challenges

The Daily Design Challenge is a great place to show off your creativity, and test out your design inspirations.

This Challenge is only available for 24 hours and has no Challenge Requirements, just be sure to fill all the Blue Bubbles.

Be sure to come back every day to enter the Daily Challenge!

Design Challenge Categories

To view and enter Design Challenges, tap on the House Icon at the bottom of your screen.

On this page, you will see three categories: Live Challenges, Awaiting Results, and Past Challenges.

Live Challenges are Design Challenges that are open for you to enter.

Awaiting Results are Design Challenges that are now closed and presently in voting. The amount of time the Challenge will remain in voting will be visible in the top left hand corner of the Challenge Image, next to the Thumbs-Up Icon.

Past Challenges are Design Challenges that are closed for entry and their results have been posted. If you entered a Challenge, the image will be colored and you can tap on it to view Your Design alongside the Top Designs. If you did not enter one of these Challenges, the image will be grey.

Why Is there a Clock on the Design Challenge?

Each live Design Challenge has a Clock Icon showing the amount of time the Challenge will remain open to new entries.

Once a Design Challenge closes and enters voting, you can no longer enter that Challenge. It moves down to the Awaiting Results Category where the Clock turns into a Thumbs-Up Icon and the hours remaining for voting on that specific Challenge.

How Do I Enter a Design Challenge?

You can enter a Design Challenge if it is listed in the Live Challenges page.

Tap the image to read the Event Details, see the Requirements, and view the Prizes.

Tap ""Enter Challenge"" to create your design.

Once you're in the Challenge, you will be shown the Requirements for that Challenge (if you are entering a Daily Challenge, there are no Requirements). Items in the Blue Bubbles are required items while the items in the Purple Bubbles are optional.

After you have tapped on a Requirement Filter or Furniture Bubble to begin selecting items, you can tap the Search Bar or Magnifying Glass to add Filters such as Brand, Material, and Color to further refine your search.

Once you have completed your design with all the Blue Bubbles furnished and have met the Requirements to enter the Challenge, you will see the ""Finish"" button turn green. Tap ""Finish"" for one more chance to review the Event Details, and then tap on ""Submit Design"" to submit your final design.

What Does It Cost To Enter a Design Challenge?

Each Challenge shows the cost in Keys needed to enter.

The amount of Keys needed to enter is listed on the second line under the name of the Challenge. This cost is deducted from your Key Balance when you finish designing your room and tap "Submit Design".

Can I edit a Design Challenge once I have submitted it?

Once a design is submitted you cannot edit your design. It will not be possible to remove a design once it has been submitted.

What are my Prizes for my 4.0 and 5.0 Scores from completed Challenges?

Once voting has ended, you may earn an Inventory Prize for a score of 4.0 or higher. If you earned a 5.0 score you will receive a bonus of Diamonds.

If you did not win a Prize that you were looking forward to win, you can purchase Prize items in the Store by tapping the Shopping Cart icon at the bottom of your screen.

Removing Items From Your Design

To place an Item in your design, tap on one of the Bubble Icons, then on the Item of your choice from your Inventory or Store at the bottom of the screen. Your chosen Item will appear in the design. To replace this Item with another, simply choose a different Item from the Store. Your initial choice should be replaced with the new Item.

You can also remove an Item by tapping twice on the Item in your design, or by tapping the Item's Store Image at the bottom of the screen.

Can I delete my old Design Challenges?

Unfortunately, you cannot remove old designs as they factor into your Design Value.

Why don't I have more Design Challenges available each day?

We do not have an exact schedule for when Design Challenges are released so you may see more Challenges some days than others.

You may also see some types of Challenges more frequently than others. We recommend that you check the Design Challenge page regularly so you don’t miss out!

What is a Wayback Challenge?

A Wayback Challenge is a special throwback to an old Challenge.

What Are Design Challenge Requirements?

Players must fulfill all of the Challenge Requirements to enter a Design Challenge (except for the Daily Challenge, which has no Requirements).

Some Challenges require you to use specific items, such as furniture in a certain Color, Style, or Brand.

Challenge Requirements are shown below Event Details on the slide-out screen that appears after you tap "Enter" from the Challenge Page. Also when you first enter a Challenge, the Requirements will be listed underneath the Design Window.

Once you are in a Challenge, you may tap on the requirement text and it'll automatically filter out the items for that specific requirement. You can also tap on the Magnifying Glass or Filter Bar just below the Design Window and then tap on Requirements from the drop down menu to select a specific Requirement. Any items that fulfill this Requirement will appear for use in the "Owned" and/or "Shop" sections of the Store. (Not every item that you own will appear for use in every Design Challenge because of real world sizing restrictions.) The button to the right of the Filter Bar shows you how many Requirements you have met in the current Challenge. Tapping this button will bring you back to the Event Details screen, where the Requirements are listed (tap "Back" to return to the Challenge again).

Finally, you can tap the Info (i) Icon in the upper right hand corner of the Design Challenge Screen to see the Requirements for the current Challenge.

When do I receive my Prizes for completed Challenges?

Prizes for completed Challenges are sent via in-game message after those Challenges have gone through the voting process.

Tap the Person/Face icon in the bottom right corner then tap on the Inbox tab to view your message. Scroll down and look out for your Challenge Results message and tap on it to open the message to retrieve the prize and automatically be added to your inventory.

You can find your prizes in your inventory by tapping on the Shopping Cart icon.

What is an Elite Challenge?

Elite Challenges are special Challenges open only to players that have achieved a certain level of experience. You need to have reached level 10 or above to enter an Elite Challenge. Elite Challenges are generally more difficult and offer greater rewards than other Challenges.

What Are Filters And How Do I Use Them?

Tap the Filter Bar (Search Type Bar) found below the Room Image to narrow the selections in the store by Style, Color, Brand, Material, and more.

Tap the X next to any selected Filter to remove it.

How long do I have to wait for my Challenge Results?

Can't wait for the results?!

Tap the House Icon at the bottom of your screen. This will take you to the Live Challenges page.

If you scroll down to “Awaiting Results” you will see the Live Challenges which are now closed and presently in Voting. The Thumbs-Up Icon in the top left corner of each Live Challenge Image shows the amount of time that Challenge will remain in Voting until your results are delivered to your Inbox.

You can also check your Designs in Albums. If you tap on the Person/Face icon on the bottom right of your screen, then tap on “Designs"". Click on the Challenges Section, then All Designs.

Designs that are presently in voting will state “Results in X Day”.

What Are the Bubble Icons In My Room?

Bubble Icons show where to place furniture and decor.

To enter a Challenge, you must place Items where all the Blue Bubble Icons are.

Purple Bubble Icons are optional Items, and you do not have to place an Item where these Icons appear in order to enter a Challenge.

Why Is There a Tag on my Items?

When you are designing a room, Tags will remain on the Items that you have not purchased yet.

You can have up to two unpurchased Items in your room while designing. If you place more than two Items with the Tag still on them, one of the unpurchased Items will disappear from the room.

Make sure to purchase all of the unowned Items in the room in order to enter a Challenge.

Why are my scores so low?

Although your Designs may resemble those you see in the top designs, your score is determined by Design Home players' votes.

We don't have control over how other players vote. Our systems do not adjust or determine your scores.

Why is my Design appearing delayed?

If your results are delayed, please be sure to clear your in-game cache. Please tap on the Person/Face icon at the bottom right corner of your screen.

Tap the Gear/Settings Icon next to your Profile Picture to access your ”Account Settings”. Then, tap on “Clear” next to “Cache”.

Will my progress save on a design if I exit the game and come back?

If you start a Design Challenge and wish to leave and come back to it, tap on the Arrow in the top left hand corner. You will now see "Design in Progress" appear below the Challenge Description in the Live Challenges section.

How do I Share my Designs to other Players, and my Social Media Account(s)?

To share your Designs, tap on the Person/Face icon on the bottom right hand corner of your screen, then tap on Designs. From there, pick the Challenge you want to share and tap on ""Share"" underneath the title of your Design.

You will be able to Share to your Friends and Social Media Accounts.

What is a Series?

Every month, a Series is released in Design Home.

A Series will have 6 Challenges that follow a theme. Players can win prizes by entering 4 Series Challenges! Enter all 6 Series Challenges to win an additional bonus prize!

Where can I find a Series Challenge?

To view and enter a Series Challenge, tap on the House icon at the bottom of your screen to access the Main Challenges page.

Series Challenges will say "Series" at the top left corner of the thumbnail. The thumbnail also includes a progress bar where you can track how many Challenges you have entered for a Series.

Tapping on the “Enter The Series Challenges” bar in Pink at the bottom of the Main Challenges page will also bring you to the next Series Challenge.

What do I win when I complete a Series?

Be sure to complete Series Challenges to win item prizes to add to your inventory!

When you enter 4 Series Challenges, you will receive 3 prizes.

When you enter all 6 Challenges of the Series, you will receive an additional bonus prize.

What is a Series Showcase?

During a Series Showcase, we bring back some of your favorite decor items and 3 Challenges from a past series! Please note that the Series Showcase is a short throwback to the original Series.

How come my designs for the Series Showcase don’t appear under Series in my Album?

The Series Showcase is a short throwback to the original Series. Completed Challenges from Series Showcases do not appear under the Series section in your Album.

If you completed Challenges from the original Series launch, they will appear under the Series section in your Album.

Are there rewards for a Series Showcase?

Unfortunately, there are no new rewards for the completion of the 3 Challenges in a Series Showcase. Please note that the Series Showcase is a short throwback to the original Series launch.

Why are my items not meeting the requirement?

Challenge requirements can range from all sorts of items in colors, materials, brands, etc within the blue and purple bubbles.

A fulfilled requirement will have a green checkmark whereas requirements that are not fulfilled will have a red minus sign.

Rugs and Lamps will not count towards Challenge Requirements.

What is the icon next to the Challenge requirements?

The blue bubble next to the requirements can only be fulfilled by items within the blue bubble.

The icon with half of the blue bubble and half of the purple bubble can be fulfilled by items in either the blue OR purple bubble.

What are “Exterior” Challenges?

Exterior Challenges let you take your home design expertise outside! You can select from a diverse range of trees, plants, and other exterior design elements to create beautiful garden spaces and earn prizes.

Why can’t I use interior furniture and decor in Exterior Challenges?

To give you a greater variety of challenge types and a fresh approach to designing, we kept Exterior Challenges separate from Interior Challenges. We’ll continue to add new Exterior item types, styles, and prizes to these challenges based on your feedback.

Will there be more Exterior Challenges?

Yes! We’ll release new Exterior Challenges weekly. Look out for new exterior styles and items coming soon!

How do Layered Rugs work? Are they available in every Challenge?

Layers of luxury await! Look out for the option to LAYER RUGS in Challenges! Mix textures and colors to add interest and warmth to your space. Stand out from the crowd!

Just as you use the PLUS (+) icon to add decor atop furniture, selected Challenges will feature the same icon for rugs. Tap the PLUS icon after placing an owned rug down in select Challenges and a second Rug Bubble will appear to achieve this chic, modern spin on rugs. Just like all rugs in-game, this is completely OPTIONAL and all Rug Bubbles can still be filled with one or no rug.

Layers of luxury await! Look out for the option to LAYER RUGS in Challenges! Mix textures and colors to add interest and warmth to your space. Stand out from the crowd!

Just as you use the PLUS (+) icon to add decor atop furniture, selected Challenges will feature the same icon for rugs. Tap the PLUS icon after placing an owned rug down in select Challenges and a second Rug Bubble will appear to achieve this chic, modern spin on rugs. Just like all rugs in-game, this is completely OPTIONAL and all Rug Bubbles can still be filled with one or no rug.

How much do I earn for completing rooms in My Home?

You will earn $250 cash the first time you submit a room!

When do I receive My Home Review?

You will receive your My Home Review an hour after submitting your Room! You can also select Notify Me to receive a notification of when the My Home Review is ready.

What is My Homes?

My Homes includes Houses where you can design and customize, from the flooring to wallpaper. Every room in the houses for My Homes (including kitchens and bathrooms) are available for you to design!

To find the Houses you have unlocked, tap on the Trophy icon at the bottom of the screen, then tap on the My Homes tab.

How do I open My Homes?

Note: you must have reached level 4 to access My Homes.

To find My Homes, tap the House icon at the bottom of your screen,

Then tap "My Homes"

Then tap the house(s) you have unlocked. Next, choose a cover photo, and edit the name and location.

Tap the room you wish to decorate, and use your home points to unlock the room. Then design away!

Why can’t I access My Homes?

My Homes will unlock once you reach Level 4 in Design Home.

How many My Home points do I get once I reach level 4?

We'll help you with a head start! As a gift from us, you will recieve 6 Home Points once you reach level 4.

What are Home Points?

Home Points is the currency to unlock Rooms and Home Point Unlockables in My Homes. You can Home Points by completing Live Challenges through the Main Challenges tab.

You can always keep an eye out and check where you stand on Home Points by looking for the the Home Points icon.

Please note: You may maintain up to 50 earned Home Points at a time.

How do I change my Cover Photo?

To Change your Cover Photo tap your Cover Photo and select the image of the house you wish to design. Each home is set to a predetermined location, this will be shown to you when you select your photo.

How do I redesign my previous My Home room?

To redesign your room in My Homes, tap on the room you want to redesign. Then select the Redesign button, and tap Confirm.

Please Note: Redesigning a room will cost you Home Points depending on the room. If you redesign your room, you will not receive an additional My Home Review.

How do I Unlock a Room in My Homes?

To unlock a room in My Homes, select the desired Home. Tap on the room you want to open, then tap on Open Room.

You will need to use Home Points to unlock the room. Once the room is unlocked, you will then be able to start customizing the Flooring, Walls, Cabinets, and other parts in the room!

How to Earn Home Points?

You can earn more Home Points by entering Live Challenges under the Challenges tab. With each challenge successfully entered, you are granted 1 Home point!

Will I receive multiple uses for items purchased in the Green Bubble Icons?

Once you purchase the items located in the Green bubble Icons of your My Home Room, these items will be permanently available to use in your My Homes inventory.

Are there filters for green bubble icons?

For now, we do not plan to add additional filtering for green bubble items. We may add filters in the future, we appreciate your suggestion at this time. We will bring your feedback along to the Team!

In the New Items for My Homes, why am I seeing a Gold Ribbon on my items?

Items that have a Gold Ribbon on the new items for My Homes are available to purchase with in-game currency.

The amount for the item will appear at the bottom of the item that is available to purchase. Click the blue button on the item to purchase the item.

How do I change the name of a Home in My Homes?

To change your Home name, tap on the Cover Photo. Then, find the pencil next to your My Home name, tap on the pencil and type in your desired name.

What is a Milestone Reward in My Homes?

You earn prizes along with Design Value after completing a Milestone in My Homes.

You can tap on the house icon located under your My Homes Cover Picture to check your Milestone Reward. You can find these prizes in your Inventory to use in your My Homes Rooms and Live Challenges.

Why does my newest My Home say "New" on the Home?

When a new Home or feature is available, you will see a “New” icon on the applicable Home. Be sure to click on the Home to see what newest additions are available!

Will My Room be voted on?

Your rooms from My Homes will not be voted on by other Designers.

How do I change the Location for a Home in My Homes?

To change the location of a Home in My Homes, tap on the location icon under the Cover Photo and then type in your desired location.

What happens to items I used in the old Townhouse?

Once the old Townhouse has been removed, all of the items you used in the old Townhouse will be returned to your inventory.

Why am I seeing two Townhouses that I/another player designed in My Homes?

The two Townhouses you are seeing are the old Townhouse and Deluxe Townhome. Please note that currently, only the Deluxe Townhome is available to design in My Homes, and has a new set of milestone prizes available for you to earn.

When the old Townhouse was removed, items that were used in the old Townhouse were returned to players' Inventory. If you completed any rooms in the old Townhouse before it was removed, you will still have access to the old Townhouse Album. The old Townhouse Album includes the Rooms you Designed in the Home.

How Do I gift another Player My Home points?

Unfortunately, this is not available at this time, but may become available in the future!

Why am I seeing a message saying My Next Room is ready on my available rooms in My Homes?

New Homes are unlocked as you level up. Once you have enough Home Points, you can go into your unlocked Home in My Homes, and use your Home Points to unlock any available room for designing!

Why am I seeing a message saying "In Progress" for my open room in My Homes?

The room in progress you are seeing in My Homes will let you know that the room you are working on is still available to finish designing!

Please Note: Your next room will not be available to unlock until you complete the room that is still open.

What is My Home review?

The My Home Review is an inbox message you receive one hour after completing a room in My Homes. It contains your Design Highlight and 500 diamonds. Tap on the Person/Face icon located at the bottom of the screen, then tap on Inbox to view your My Home Review.

Please Note: If you redesign your Room you will not receive an additional My Home Review.

How do I unlock the Locked Packs in My Homes?

New items that have a Lock in My Homes are available to unlock with Home Points!

To find the Home Points amount needed to unlock the pack, tap on the Home Points pack you would like to unlock. You can preview the items that will be included in the pack. A Green Button located at the bottom will show the number of Home Points required for the pack.

Tap on the Green Button to unlock the pack.

How do I access my Design Highlights?

You will receive a Design Highlight one hour after you submit your room. It will include a highlight of the items used in that room.

To check out your Design Highlight, select the room you have submitted and scroll down.

Why can I not access the Second Floor?

Once you have completed all of the rooms on the first floor of your Home in My Homes, you will then be able to access the second floor.

What are the Green Bubbles in the rooms in My Homes?

When you enter a Room you must first tap on the Green Bubbles to select wall color, flooring, cabinetry, etc. These elements must be selected before proceeding to select furniture and decor items for the Room. To complete the Room, you must have all the Green Bubble items filled.

Why am I seeing a Lock on some of the items when I tap on the Green Bubble in My Homes?

The Green Bubble items with a Lock in My Homes can be unlocked with Home Points.

Packs unlocked with Home Points will include multiple items that you can use. These items will be permanently available to use in your My Homes inventory.

If I redesign a room in My Homes, do my items go back into my Inventory?

When you redesign a room in your My Homes, your items from your previously designed room will be returned to your Inventory.

What is new in the Dream Home?

The Dream Home includes new items you can purchase and unlock to enhance the look of your rooms in My Homes.

The new kinds of items you might see include wall coverings, paints, and more!

Will the old Townhouse come back?

Once the old Townhouse has been removed from My Homes, you will have access to design the Deluxe Townhome.

You will be able to view any completed old Townhouse rooms in your Albums.

Will my Milestone items for the old Townhouse still be in my inventory, once the House is gone?

In your inventory, you will retain any milestone prizes you earned from the completion of old Townhouse rooms.

Will I receive the New Milestones from the Deluxe Townhome?

You will be able to receive the Milestone prizes when you reach the Milestone for the Deluxe Townhome.

Why am I seeing a Limited Tag for the "New items"?

The Limited tagged items are only available for purchase in Design Home, and will appear for a short time in-game.

If you purchased these Limited tagged items in Design Home, you can use these Items after the purchase period is over in the My Homes Store. The number of uses that you have left will depend on how many times the Limited tagged item was purchased in My Homes when the item was initially on sale.

Please Note: Limited wall coverings and flooring that were bought during the purchase period will remain permanently available in your My Homes inventory.

Why are there no "New Items" in my My Home?

We do not have an exact schedule for when the "New items" will be released to purchase for My Homes.

We recommend checking My Homes regularly to see the "New Items" that are currently available.

Please Note: If there are no new items available for purchase in My Homes, you will see the next available room to design in My Homes!

In My Homes: Why am I seeing Brands? Which Brands are currently available for My Homes?

We have added brands to My Homes! These are reprenentative of real-world brsnds such as West Elm, Tempaper, Benjamin Moore and many others

To check a brand out, tap the word “Brand” on the item and you will be directed to the brand's page within Design Home.

You can always check out the brand’s website by tapping on the Website button!

In My Homes: How long will the Brands be in My Homes?

We do not have an exact schedule for when the Brands will be released for purchase in My Homes.

We recommend to check My Homes regularly to see the Brands that are currently available!

Why am I seeing a message for My Homes Materials in all my My Homes rooms?

You can now purchase materials that are permanently available across the rooms of your Home.

Please Note: Some materials can only be used in certain rooms. For example, exterior flooring can only be used in an exterior room.

Can I use the items I purchased in My Home in other My Homes?

The items you purchased will only be available in your Home. If you would like to use these items in other My Homes, you will need to purchase them again in another Home.

Where are my Home Points located?

Your Home Points now appear in the top right corner beside the Currency Bar.

To see the number of Home Points you have, tap on the House Icon at the bottom of your screen. Your Home Points will appear when you're on the My Homes tab.

Steps to help with Facebook Friends not appearing.

We understand that some Designers are not seeing all of their Facebook Friends. We have found following these steps may help with Facebook friends not appearing.

Head to your Facebook settings to confirm whether Design Home is active in your Facebook App.

• In the Facebook app, navigate to the menu (tapping the 3 stacked parallel lines on the bottom right of the page will take you there)
• Tap Settings & Privacy >> Then, Tap Settings
• Tap Apps and Websites
• Locate “Logged in with Facebook” then tap “Edit” >> Under the tab that says “Active”, you should see the Design Home app
• If you see Design Home under the “Expired” tab, tap the “Edit” button to select
• Make sure that the Friends list is toggled “on”, you should see blue
• Then tap the Renew button at the bottom of the page
• Check to make sure that you see Design Home under the “Active” tab

Clear Cache

If you are experiencing an issue in Design Home, please try clearing your in-game Cache:

• Tap in Design Home the Person/Face Icon in the bottom right corner.
• Tap the Gear icon located next to your Profile Picture to bring up your Account Settings.
• Locate Clear next to Cache.

Having Trouble Loading Your Game on your Android Device? Here’s How to Toggle Airplane Mode to Help:

To help with the loading issues you may be seeing in Design Home, we suggest toggling Airplane Mode on and off on your Android device.

Please follow these steps to turn Airplane Mode on:

• Swipe down from the top of the screen to open the Quick Settings panel.
• Look for the Airplane Mode icon on the grid. If you don't see it, you may need to swipe to the right to access more icons.
• Tap it, and now your phone is in Airplane Mode.
• Follow the steps again to turn off Airplane Mode.

Please Note: If your phone doesn't have this shortcut, you can turn Airplane Mode on by going to Settings > Network & Internet > Airplane Mode.

Updating Design Home on the Apple App Store

If you are experiencing an issue in Design Home, please ensure that you are on the latest version available:

• Open the App Store.
• Tap your Profile icon at the top of the screen.
• Scroll to see pending updates and release notes. Tap Update next to Design Home to update only Design Home, or tap Update All to update all your Apps.

How do I restart my Kindle Device?

Please follow these steps to restart your device:

• Press and hold the Power button for a full 20 seconds.
• After the first 6 to 8 seconds, the screen will go blank, which is normal.
• After the 20 seconds, release the Power button.

Force Closing Design Home on an iOS Device (Without a Home Button)

Occasionally you may need to force close your game to help with game performance.

• From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. This will open the iOS multitasking view.
• Swipe right or left to find Design Home or the app that you want to close.
• Swipe up on the app's preview to close the app.

Force Closing Design Home on an Amazon Kindle

Occasionally you may need to force close your game to help with game performance. Please follow these steps to force Design Home to close:

• Go to the Settings application on the Home screen.
• Tap on Apps & Games > Manage All Applications.
• Find Design Home.
• Tap on Force Stop.
• Then try to open and play the game.

How do I clear up space on my device?

If you are experiencing issues in Design Home. Please make sure that your device has enough free space available to have optimal performance. We recommend maintaining at least 2GB of free internal space on your device for Design Home to work at its peak performance.

Android: https://support.google.com/android/answer/7431795?hl=en

IOS: https://support.apple.com/en-us/HT203097

Kindle: https://www.amazon.com/gp/help/customer/display.html?nodeId=GWEBFVCSRDR4DVCJ

Force Closing Design Home on an Android Device

Occasionally you may need to force close your game to help with game performance.

Follow this simple step by step guide to force close your app:

Tap the bottom of your screen, then the three vertical lines icon to see all your open apps. Flick up the Design Home app to close it.

To force close your app from your device Settings:

On your Home screen or App Menu, go to the Settings app on your device.

• Tap Apps.
• Find and tap on Design Home.
• Tap Force Stop.
• Then try to open and play the game.

Please note that these steps may vary depending on your Android OS, device and manufacturer.

How to force-close Design Home

Occasionally you may need to force close your game and then relaunch to help with game performance

On Apple Devices:

• Double-click the Home button to show your most recently used apps.
• Scroll right or left to find the app that you want to close.
• Swipe up on the app's preview to close the app.
• Click the Home button and try opening the app again

On Android devices:

Close one app: Swipe up from the bottom to show Recent Items, hold, then let go. Find Design Home, swipe up on the app.

Android Troubleshooting

We suggest to update your Design Home App to the latest version.

1.Please Launch Google Play> Search Design Home> Tap Update.

If you are still experiencing this issue, in game. We suggest to restart your Device.

2.Push and hold the power button until your menu “Power Options” appears. Then tap, restart to close all applications and then restart your device.

Please do not hesitate to contact us if you are still experiencing your issue in Design Home.

Updating Design Home on Amazon's App Store

If you are experiencing an issue in Design Home, please ensure that you are on the latest version available:

• Go to Amazon's Appstore.
• On the top left corner, click on the icon with 3 lines.
• Tap on App Updates.
• Locate Design Home.
• Tap Update.

How do I stop images in this game from being saved to my gallery?

Be sure to disable Design Home’s access to your storage to stop the application from saving photos to your library.

You can change the permissions that applications can access in the Settings app on your device. Keep in mind turning off permissions may cause apps on your device to lose functionality.

• On your Home screen or App Menu, go to the Settings app on your device.
• Tap Apps.
• Find and tap on Design Home.
• Tap Permissions.
• Tap Storage and choose “Deny”.

Please note that these steps may vary depending on your Android OS, device and manufacturer.

Having Trouble Loading Your Game on your iOS Device? Here’s How to Toggle Airplane Mode to Help:

To help with the loading issues you may be seeing in Design Home, we suggest toggling Airplane Mode on and off on your iOS device.

Please follow these steps to turn Airplane Mode on:

• Open the Control Center on your iPhone, iPod touch, or iPad. Then tap the Airplane Mode icon.
• You can also go to your Settings and select Airplane Mode to turn it on.
• Please follow the steps again to turn off Airplane Mode.

Please Note: In Airplane Mode, your phone will not connect to a cellular or WiFi network. If you have Airplane Mode turned on, your device will remember this until you turn Airplane Mode off.

Closing All Apps on Apple/iOS

Follow these steps to force close all apps on your device:

On Apple devices without a Home Button (iPhone X and later):

• From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
• Swipe right or left to find the app that you want to close.
• Swipe up on the app's preview to close the app.
• Repeat for all apps.

On other iOS devices:

• Double-click the Home button
• Swipe right or left to find the app that you want to close.
• Swipe up on the app's preview to close the app.
• Repeat for all apps.

Closing All Apps on Android

Follow these steps to force close all apps on your device:

On an Android device without navigation buttons:

• Swipe up from the bottom, hold, then let go.
• Swipe from left to right.
• On the left or the bottom, tap Clear All.

On an Android device with navigation buttons:

• Press the Recent Apps button beside the Home button.
• Swipe up and down or left and right (depending on your phone) to find the app you want to close down.
• Repeat for all apps.

Closing All Apps on Amazon Kindle

To force close all apps on your Amazon device:

• Select Settings from the Amazon Fire home screen.
• Select Applications > Manage All Applications.
• Select Running Applications.
• Select an app to close and select Force Stop.
• Select OK when prompted.
• Repeat for all apps.

Updating Design Home on the Apple App Store

If you are experiencing an issue in Design Home, please ensure that you are on the latest version available:

• Open the App Store.
• Tap your Profile icon at the top of the screen.
• Scroll to see pending updates and release notes. Tap Update next to Design Home to update only Design Home, or tap Update All to update all your Apps.

Glu games unavailable in some countries or regions

GAME AVAILABILITY

Because of EA’s need to adhere to certain embargoes, sanctions, or laws, our games sometimes won’t be available in certain places.

We know this can be frustrating for players in those impacted locations. If for whatever reason the embargoes, sanctions, or laws are changed to allow your location to access our library, we’ll work hard to get you access as soon as possible.

We’ll keep this page updated with the locations that are impacted.

IMPACTED COUNTRIES AND REGIONS

All or some of EA’s library of games may be unavailable here:

• Cuba
• Iran
• North Korea
• Syria
• Crimea region of Ukraine
• Russia
• Belarus

The sale of new in-game content in all or some of EA’s mobile titles may be unavailable here:

• Russia
• Belarus

Licenses

The following programs are licensed under the Apache 2.0 license:

Google’s Play-game-plugin-for-unity

Google's GSON library

Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION

1.Definitions.

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"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof. "Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."

"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.

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You must give any other recipients of the Work or Derivative Works a copy of this License; and You must cause any modified files to carry prominent notices stating that You changed the files; and You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and

If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.

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8.Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.

9.Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.

END OF TERMS AND CONDITIONS

Adjust Unity_SDK

Copyright (c) 2012-2017 adjust GmbH.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Facebook-SDK-for-unity

Copyright (c) 2014-present, Facebook, Inc. All rights reserved.

You are hereby granted a non-exclusive, worldwide, royalty-free license to use, copy, modify, and distribute this software in source code or binary form for use in connection with the web services and APIs provided by Facebook.

As with any software that integrates with the Facebook platform, your use of this software is subject to the Facebook Developer Principles and Policies [http://developers.facebook.com/policy/]. This copyright notice shall be included in all copies or substantial portions of the software.

THE SOFTWARE IS PROVIDED ""AS IS"", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

JsEvaluator for Android

Copyright (c) 2014 Evgenii Neumerzhitckii.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Amazon attributions can be found here: http://www.glu.com/attributions/download/amazon

About

DESIGN HOME and CROWDSTAR are trademarks or registered trademarks of Electronic Arts Inc. or its affiliates in the United States and other jurisdictions.

© 2016-2024 Electronic Arts Inc. All rights reserved.

Created with Unity 2021.3.15f10

Portions of this program

© 2005-2024 Unity Technologies

Electronic Arts Privacy & Cookie Policy

The most recent copy of EA's Privacy & Cookie Policy may be viewed at https://tos.ea.com/legalapp/WEBPRIVACY/US/en/PC/. We encourage all our users to take the time to familiarize themselves with this policy.

Electronic Arts User Agreement

The latest copy of EA's User Agreement may be viewed at https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/. We encourage all our users to take the time to familiarize themselves with these terms.

How do I access DH | Inspired in Design Home?

Once you reach Level 5 in Design Home, you may access DH | Inspired through the Premium Store.

Tap on the currency bar at the top of the screen, scroll down past the keys for purchase, and look for the banner with DH | Inspired.

Please Note: You can also access DH | Inspired through your profile page. Tap on the DH | Inspired icon, then tap "Visit DH Inspired". Only Available for US players only.

What are Design Home Inspired decors?

Design Home Inspired decors are limited time decor that's only available during the weekends. They are various types of decor items from Design Home Inspired.

How long will the DHI Branded Decor be available in the shop?

DHI Branded Decor will remain in the shop for the duration of the weekend on Saturday and Sunday.

I missed last weekend's Branded Decor, will they be available again in the shop?

Make sure to keep an eye out for future launches! You can stay in the loop with the latest updates by signing up for notifications, that way you won't miss another release!

I want to stock up on last weekend's Branded Decor but I don't see them in the shop anymore, will they be available for in-game purchase again?

We're glad to hear you are enjoying the Branded Decor and want to stock up! Please keep an eye out for future updates!

How do I update my Account Settings?

To update your Account Settings, tap on the Person/Face Icon in the bottom right hand corner of Design Home.

Then Tap on the Gear/Settings icon next to your Profile Picture on the Profile Page.

How do I change my Profile Picture?

To change your Profile Picture, please tap on the Person/Face Icon in the bottom right hand corner of Design Home. Then, tap on your Profile Picture to change the image.

Note: Since Profile Pictures are shared, images are reviewed for content and may be rejected.

How do I link my Design Home account to Facebook?

To link your game to Facebook, first please be sure to be logged into the correct Facebook account in all of the following places:

• Your device settings
• Your Facebook app
• Your devices web browser (facebook.com)

Then, please follow the following steps:

• In Design Home, tap on the Person/Face icon in the bottom right hand corner.
• Tap on the Gear/Settings icon next to your Profile Picture.
• Next to ""Facebook"", tap “Sign In” to link your Facebook account.

Where is my Profile Page?

Your profile can be found by selecting the Person Icon in the bottom right-hand corner of your screen.

How do I change my Profile Name?

Tap on the Person/Face Icon at the bottom right hand corner and then tap on your Profile Name to change it.

What are Designer Fun Facts?

The Designer Fun Facts give you details about how you design Challenges in Design Home! You can keep track of the number of designs you’ve created, your 5-star results, and even the number of prizes you’ve earned in Design Home.

To view the Designer Fun Facts, tap on the Person/Face icon in the bottom right corner of your screen, then tap on the Designer Facts under your Profile Picture.

How do I remove my Profile Picture altogether?

Once you set your Profile picture in Design Home, it is not possible to remove the image. You can always change your Profile Picture, to a new Picture!

To do this please visit your Profile Page or Face Icon > Tap on the Image in your Profile> Click on a new Image> Select Image> Image will appear.

If you need help in changing your Profile Image. Please, do not hesitate to reach out to us through Design Home.

How do I link my Design Home account to my Email Address?

We suggest linking your Email Address to your Design Home to help with saving your game. You can also enter your Email Address to receive Promotions from Design Home!

• Tap on the Person/Face Icon in the bottom right-hand corner of your screen.
• Tap on the Gear/Settings icon to the left of your Profile Picture on the Profile Page. Settings icon which looks like a gear.
• In the Account Settings window, tap on Edit next to the Email.
• In the Email window tap on ""Enter email address here"" and enter in a valid Email Address.
• If you are interested in receiving occasional offers and news from Design Home, tap on the box next to the message “I want to keep in touch!….”
• Hit Done.
• You will then be taken to the Verification window.
• Look for an Email, in your Email inbox titled ""Design Home - [Account Authentication]"".
• Open the Email.
• Go back to Design Home and enter the code you received in the “Enter Verification Code” window.

Please note: This will be a six-digit code.

(iOS only) How do I delete my Design Home account from the servers?

As required by Apple's privacy policies, users with Apple devices have the option to permanently delete their account.

BEWARE! Account deletion is PERMANENT and IRREVERSIBLE and there will be no way to recover the account, progress, or any purchased assets from the game.; nor can any assets be transferred to a new account. Once the account is gone, it's gone! Crowdstar cannot restore deleted accounts. For this reason we strongly recommend securing your device against unauthorized use.

From the main screen, tap the account icon in the lower right to bring up your account screen:

Tap the gear icon from in the upper left of your account screen: Scroll down to the bottom, to Account, and tap "Delete."

To verify you want to delete, type your account ID shown into the text box and tap "Delete Account."

What are Albums and where do I find them?

Albums showcase the Challenge and My Homes designs you've submitted.

To find your Albums in Design Home, tap on the Person/Face icon at the bottom right corner of the screen to enter the Profile Page. Then, tap on the Designs tab under your profile image to view your Albums.

Where do I find my Album prize?

To collect a completed prize from an Album, head to your Profile. Tap on the Designs tab, where you'll see a notification on the Album that has a reward ready to collect. Open the Album and you should see a "Claim Prize" button in the tray; tapping on this will collect the reward.

What is the All Designs Album?

The "All Designs Album" is an Album where every Challenge you have ever entered will appear. This includes Design Challenges that are in-voting and are awaiting results.

Will I lose my Album prizes, if I do not open the Prize Tray?

Uncollected prizes won't be lost; the prizes will still be available for you to claim at any time!

How do I add Challenges to my Favorites Album?

To add Challenges to your Favorites Album, you will need to favorite Challenges by tapping the heart icon which will be visible on a Challenge when you view the Challenge Results in your inbox.

You can also select your favorite Challenge from any other Album by tapping the heart icon. This does not include Live Challenges in the Challenge Feed.

To unfavorite a previously favorited Challenge: Select the Challenge you want to unfavorite and select the heart icon. You can also unfavorite a Challenge in your Challenge Results inbox message by deselecting the heart icon.

How do I see my progress of my Album prizes?

To find your progress on your next Album reward, open the All Designs album. At the bottom of the Album, you'll see the Prize Tray, which displays how many more Challenges you need to complete to collect the next reward.

Will my Challenge be in one Album or multiple Albums?

A Design Challenge can be included in multiple Albums if the challenge fits the criteria for the Album.

Why is my Prize Tray closing?

The Prize Tray will remain open, until you leave the open Album or tap on the Prize Tray.

How do I share my Album?

To share your Album with friends, select the Album you wish to share. Tap on the top image where it shows the featured designs, then tap Share, which will open device-specific sharing options. Then, share!

Can I collect my Album prizes later?

Yes, if you choose to not open a reward for an Album. You can always open the Album, and tap the "Claim Prize" button to receive your prize!

Why am I seeing the old Townhouse Album even after the old Townhouse was removed?

The old Townhouse Album includes the rooms you designed in the Home. As long as you completed at least one room in the old Townhouse before it was removed, you will still have access to the old Townhouse Album.

Where do I find my Favorites Album?

Your Favorites Album will appear at the bottom of your Albums once you like one of your designs!

To like your designs and add them to your Favorites Album, simply locate the design in your Albums then tap on the empty heart icon on the upper right corner of the design. Once tapped, the heart will be filled and the design will appear in your Favorites Album!

You can also favorite a design with the heart icon displayed on your Challenge Results.

Use the same steps to unfavorite a design from your Favorites Album: tap on the filled heart and it will remove that design from your Favorites Album.

How many categories will there be in Design Home?

Currently, Design Home has four Album Categories. The Categories are:

• Challenge Albums
• Series Albums
• Homes Albums
• My Albums
• Seasons Albums

We may add more categories in the future; please be on the lookout!

How do I open a new Album?

When you complete your first design that meets the criteria for a particular Album, the new Album is created and added to your Albums page.

What are the current Albums in Design Home?

Currently, Design Home has multiple Challenge Albums. We currently have the following Albums below:

• All Designs
• Bedroom
• Dining Room
• Living Room
• Kids Room
• Nursery
• Outdoor Room
• Elite Challenges
• 5.0 Scores
• Series
• Homes
• Favorites
• Seasons

We may add more Challenge Albums in the future; please be on the lookout!

Where are the my Home Albums?

The Home Album opens once you have completed a design for at least one room in the Home.

Can I see the progress of Challenges that haven't finished being voted on in my Albums?

You can find unscored Challenges in the appropriate Album(s); they'll generally be displayed at the top- look for the clock icon.

Will all of my past Challenges be sorted into Albums?

Yes, all of your finished Challenges will appear in your Albums.

How do I Borrow an item for my Design?

If you are logged in to Facebook, your list of friends will be created automatically from your friends who also play Design Home. Invite more friends for more Items to choose from when borrowing!

To borrow an Item for your design, tap on a Blue Bubble and then tap on “Borrow” at the top of the displayed Inventory. Here you can select a friend to borrow from.

Borrowing does not deduct a use of the borrowed Item from your friend. While designing your room in a Challenge using a borrowed Item, you may only preview one borrowed Item at a time. If you have a borrowed Item placed and then choose a second borrowed Item, the first will disappear.

What is Borrowing ?

You can borrow items when designing your room. You must link your Design Home account to Facebook in order to borrow items from friends.

Here are some important rules:

• You can borrow one inventory item per day. Note: You and your friends cannot borrow Diamonds, Keys, or Cash from each other.
• You can borrow inventory from the same friend once per day.
• Borrowing does not deduct a use of the borrowed item from your friend's or your own inventory.
• Borrowing does not limit you or your friend's ability to use the same item at the same time.

Why are all my friends listed as inactive and I can't borrow from them?

If you are not able to see friends in your borrow section or your friends list, please try the following steps.

• Go to your Facebook Settings
• Click Apps
• Locate Design Home and Tap Remove App
• Open your Design Home game, tap on the person/face icon at the bottom right hand corner
• Tap on the gear/settings icon
• Tap 'Sign Out'
• Force close your game
• Log back into Design Home using your linked Facebook.

When you log back into Design Home using your Facebook account, you will be asked to allow Design Home to access your basic profile information and your Friends list. Be sure that you allow Design Home to use your friends list in order to be able to see and borrow from your friends.

Why is my friend borrowing keys from me?

We apologize for the Key confusion. When a friend borrows an item it doesn't remove your Keys. You actually earn keys when a friend borrows from you!

Please Note the following below:

• You can borrow one Inventory Item per day. You cannot borrow the same Item from the same friend more than once.
• You or your friends cannot borrow diamonds, keys, or cash.
• You can borrow from the same friend once per day.
• Borrowing does not deduct a use of the borrowed Item from your friend or your own Inventory.
• You will earn 3 keys, for each Item borrowed from you and receive a notification when this occurs.

When you open Design Home, and see this notification, the keys have already been added to your currency at the top of the page so you will not see them change.

How do I block someone specific from Borrowing from me?

Unfortunately, at this time the only way to block people is to unfriend them on Facebook.

Unfriending Friend on Facebook

After you unfriend them, open Design Home.

>Tap on the Person/Face Icon at the bottom right-hand corner

>Tap on the Gear/Settings Icon next to your Profile Picture.

>Tap on “Sign Out" next to where it says Facebook.

FOR ANDROID

• Press the Home Key.
• Tap on Settings.
• Select Applications.
• Select Manage Applications.
• Tap on Design Home
• On the next screen, tap on the Stop Button to close Design Home.
• Open and play Design Home.

Clicking Sign Out

Click Sign Out

FOR iOS

• From the Home Screen, click the Home Button twice.
• Locate the app you wish to close, then swipe Design Home.
• Press the Home Button.
• Open Design Home again.

Once you’ve re-opened Design Home, follow these steps to sign in:

>Tap on the Person/Face Icon in the bottom right-hand corner.

>Tap on the Gear/Settings Icon.

>Tap on “Sign In”.

Sign in back to Facebook

Sign In

Now your friend will no longer appear on your Friends List when you tap on the Trophy Icon at the bottom left hand corner of your screen.

How do I turn off borrowing altogether?

Warning: If you turn off borrowing, you will no longer see your Friends List on the Leaderboard Page.

To turn off borrowing, go into your Settings on Facebook, select Apps, then Design Home, and unselect “Friend list” under “Info you provide to this app”.

However, we would like to remind you that you lose nothing by having friends borrow from you. When a friend borrows from you, or you borrow from a friend, this does not deduct a use of the borrowed Item from your Inventory. Your Inventory remains intact!

How often may I Borrow an item?

You may borrow one Item per day. You cannot borrow the same Item from the same friend more than once. You can borrow the same Item from another friend if they own it.

How often may I Borrow from a friend?

You can borrow from the same friend once per day.

What is The Clean Up Truck Challenge?

The Clean Up Truck is an event to help remove unwanted items from your inventory. This feature is available to all players who are level 16 and above.

The Clean Up Truck appears as a One Time event in your Live Challenge feed for a limited period of time.

On entry, you can select a limited number of items from your inventory you'd like to get rid of.

After completing the Challenge, the selected inventory items are removed from your inventory and you receive the Design Value of the items added to your overall Design Value.

How do I access The Clean Up Truck Challenge?

All players who are level 16 and above have access to the Clean Up Truck for the duration of the event, or until the Truck is filled and sent on its way.

We do not know the exact schedule of when the Clean up Truck Events are released. Please be on the lookout for more Clean Up Truck Events!

Where do I find The Clean Up Truck Challenge?

Look for the Truck Icon in the Live Challenge feed for the Clean Up Truck event.

Why is the Cleanup Truck appearing as Design Value instead of Cash Value?

The Clean Up Truck’s Design Value is set to the Cash or Diamond Value of the item(s) you picked from your inventory.

How many items do I get to remove from The Clean Up Truck Challenge?

The Clean Up Truck can hold up to 15 unwanted furniture and décor items. We may add more furniture slots in the future; please be on the lookout!

Why can't I access the Clean Up Truck challenge?

The Clean Up Truck is available once you reach level 16.

We do not know the exact schedule of when the Clean up Truck Events are released. Please be on the lookout for more Clean Up Truck Events!

Will there be voting in The Clean Up Truck Challenge?

There is no voting or score given for The Clean Up Truck Challenge.

How do I add the items into The Clean Up Truck Challenge?

Choose up to 15 furniture and decor items you'd like removed from your inventory. When you select FINISH, those items are removed from your inventory, and you will receive Design Value that is equivalent to Cash or Diamond value of the item.

Please Note: The Clean Up Truck event remains open until you submit the Challenge or the event expires. Any items that were not submitted but placed in the Clean Up Truck are returned to your Design Home inventory.

How much Design Value do I earn per item?

For each item you place in the Clean Up Truck, you receive the Cash or Diamond Value added to your total Design Value.

For example, if you placed a sofa that costs 3000 cash in the Clean Up Truck, once the Challenge is submitted, 3000 is added to your total Design Value. Increasing your Design Value helps you reach the next level faster.

This is the perfect opportunity to clean up your inventory while increasing your Design Value!

When will the next Clean up Truck event be released?

We do not have an exact schedule for when the next Clean Up Truck will be released.

We recommend that you check out the Live Challenges feed regularly, so you don’t miss out!

When I add an item to the Clean Up Truck, will I still have uses of my items left?

When an item is selected for the Clean Up Truck Challenge, it will take all the uses you currently have of the item and be removed from your Inventory. Please note that once you submit the Challenge, you will no longer be able to switch the items you would like to exchange.

I didn't receive my Cash or Diamonds after I added my items to the Clean Up Truck?

The Clean Up Truck does not award Cash but it DOES award Design Value to help reach your next Design Home level!

The Clean Up Truck’s value is set to the Cash or Diamond value; that becomes the overall Design Value that you earn for those items.

Why am I not seeing the Clean Up Truck on my Live Challenges page?

The Clean Up Truck will appear on the Live Challenges page. It is a random event and only available for a limited time.

You will have to be level 16 or above to see the event.

Why aren’t my Clean Up Truck items being multiplied by the overall uses of my items?

The Design Value you earn from the Clean Up Truck is set to the Cash or Diamond value of the items you submit. When you place an item in the Clean Up Truck, it will take all of the uses you currently have of the item.

Please note that the Design Value you earn will not be multiplied by the number of uses. If you have an item that cost 3000 diamonds, and you have 5 uses of that item, you will only receive 3000 Design Value for that item.

This will occur with all of the items that you submit in the Clean Up Truck.

Can I re-open the Clean Up Truck event to add more items after I have submitted the Clean Up Truck?

Once the Clean Up Truck Challenge is submitted, it is not possible to reopen or edit the event.

What is Design Home?

Design Home is a relaxing, fun game that allows you to live the life of an interior decorator. Sharpen your decorating skills in daily Design Challenges and style visually stunning three-dimensional spaces with access to real, high-end furniture and decor brands. It’s quick, it’s fun and you can connect with a vibrant creative community while learning about diverse decor styles - thus improving your design skills and gaining inspiration that you can even apply in real life.

Love the items in your favorite room? You can shop for them directly through Design Home! Tap on any piece you love and buy it for your own home. With new pieces added every day, Design Home literally puts the best home furnishings directly at your fingertips. Not only can you discover brands and trends, you can own them too!

How Do I Get More Cash, Diamonds and Keys?

Every 24 hours you can earn a Daily Reward of 500 Diamonds and 20 Keys. Please be sure to claim your Daily Reward before it expires at the end of each day.

You can exchange Diamonds for in-game Cash or Keys in the Premium Store. You can also earn Cash by entering Design Challenges, and scoring 5.0 on a Design earns you extra Diamonds.

Additionally, you can earn Diamonds in the Premium Store! Go ahead, tap on your Currency Balance at the top of your screen and then tap “Offers” to find out how to earn Diamonds.

What are Keys and how are they used?

Keys are used to enter Design Challenges.

Design Challenges require 15 to 25 Keys to enter.

The amount of Keys needed to enter is listed on the Challenge Page, under each Challenge Room Type and Location.

Design Challenges that require 25 Keys are more advanced and you can also earn better awards!

What's the difference between Diamonds and Cash?

The items you purchase in Design Home cost Diamonds or Cash. You can use your Cash to buy Inventory Items with the $ (Dollar Sign) underneath that Item, and alternatively, you can use your Diamonds to buy Inventory Items with the Diamond Symbol underneath.

If you run low on Diamonds, unfortunately, you will not be able to use your Cash to make up for the cost of an Item that costs Diamonds.

However, if you are running low on Cash, you can use your Diamonds to purchase more Cash.

How do I see my Diamond and Cash Balances?

Your Cash and Diamond count are shown at the top of the screen.

How do I collect my Daily Reward?

Tap the Person/Face Icon in the bottom right corner and select the Inbox tab. Then, tap on the Daily Reward message to collect your allowance of 500 Diamonds and 20 Keys.

Please be sure to claim your Daily Reward before it expires at the end of each day.

Please Note: Players can only earn a maximum of 75 Keys.

What is the purpose of diamonds?

Diamonds are used to purchase Inventory Items and can be exchanged for in-game Cash and Keys in the Premium Store.

To visit the Premium Store, tap your Currency Balance displayed at the top of the screen.

What is the purpose of Cash?

You can use your Cash to buy certain Inventory Items with the $ (Dollar Sign) underneath the Item(s).

You can also exchange Diamonds for Cash!

I did not receive the Daily Reward.

The Daily Reward arrives approximately 24 hours after you view your previous Daily Reward message. This reward includes 500 Diamonds and 20 Keys.

Please note that if you have the maximum amount of earned Keys, you will not receive the Keys from the Daily Reward.

How do I get Keys?

To earn more Keys, you can vote on other Design Challenge entries by tapping on the Thumbs- Up Icon, at the bottom center of your screen.

Each set of five votes earns you more Keys, up to the maximum of 75 keys. We also appreciate your voice as it adds to the Design Home community.

Where are my Keys located?

Your Keys now appear in the top right corner beside the Currency Bar.

To see the number of Keys you have, tap on the House Icon at the bottom of your screen. Your keys will appear when you're on the Challenges tab.

The Keys icon looks different. Is there no longer a maximum limit to Keys?

Players can earn up to a maximum of 75 Keys. When you reach the maximum limit, you will see the words ""Max"" flash on your Keys icon.

To see the Keys icon, tap on the House Icon at the bottom of your screen. Your Keys will appear in the top right corner when you're on the Challenges tab.

Please Note: If you purchase Keys from the Premium Store, your Key amount can go higher than 75. Tap on the Keys icon to purchase more Keys in the Premium Store.

Can I sell inventory items for in-game Cash or Diamonds?

At this moment it is not currently possible to return or sell Items.

If I do not submit a design for a Challenge, will the Items be returned to my Inventory?

If you decide not to submit your Design for a Challenge, the Items you placed in the Challenge will return to your Inventory. If you purchased an Item while designing the Challenge, the currency will be deducted from your overall balance, and the Item will go into your Inventory.

Why am I asked to purchase an owned item?

When you purchase or win Items in Design Home, you have the ability to use the same Item five times in various Designs.

Please Note: After using an Item five times, you will have to re-purchase the Item again.

What does "Buy In-Game" mean?

“Buy In-Game” appears beneath Items that you can purchase in the store. Once you tap “Buy In-Game” the Item will appear in your Inventory to use in Design Challenges.

How do I increase my Inventory?

Purchase more Inventory (furniture and other decor items) by visiting the store. Tap the Shopping Cart at the bottom of your screen or browse items while designing your room.

What are Limited Items?

The Limited Items that are available for purchase in Design Home will appear for a short time in-game.

For Example, the seasonal Wall Art and other Items sold for Valentines Day may no longer be available for purchase in July.

If you did purchase these Limited Items in Design Home, you can use these Items after the purchase period is over in the Premium Store. The number of uses that you have left will depend on how many times the Limited Item was purchased, when it was initially on sale.

Stock up on your favorite Limited Items while they are available. Remember to stay on the lookout for announcements about new Limited Items in the future!

How do I view my Inventory?

You can view your owned Items by tapping on the Person/Face icon in the lower right-hand corner in Design Home. Then tap on the Inventory tab, and scroll down to see all of the Inventory items you own.

Also, when designing Live Challenges in Design Home, you can use any item that you own.

To find your owned items, click on the bubbles or requirements in the Challenge. Then, you will be sent to the Owned Section, and you will see the items in your Inventory.

Can I purchase these items in the real world?

Yes! We partner with real companies so the items that you see in the game can be purchased in the real world!

To learn more about the brands that we work with and the real world items that you can purchase, simply tap on the Shopping Cart Icon in the bottom right hand corner, tap on any item, and then tap on "Brand" or "Website".

Why am I unable to use some of my owned Items when designing in a Challenge?

Some Challenges may require a specific sized Item.

For example: If you have a bed in your inventory that does not fit the sizing requirements, it may not appear as an option when designing a bedroom. Sometimes, the item will appear greyed out.

Why are some of my owned Dining Tables not appearing in my Challenges?

Some of our dining tables are categorized using different seating arrangements. Some tables will have 4 seats or 6 seats or even 8 seats.

This means that not all of your dining tables will appear for use even if there is a dining table requirement.

How will I know if my entered Challenge is in Voting?

The Challenge(s) you entered will have a banner at the top, with the following message "You Entered This Challenge."

What does the "=" (Equals Symbol Button) between the designs mean?

Can't decide which design you prefer? Call it a tie by tapping on the "=" (Equals Symbol Button). This will not affect either design's score.

Please Note: The "=" (Equals Symbol Button) will be in the middle of both Designs.

How do I vote in Design Home?

To vote on Design Challenges, tap the thumbs-up icon at the bottom of your screen. Tap on “Vote” and choose the Design Challenge room you like best.

You earn three Keys per voting round.

Why does my Voting icon have a notification on it?

When you enter a Challenge that has entered in Voting you will see a notification on your Voting Icon below.

Please Note: The number of notifications you have on the Voting Icon is equal to the number of Challenges you’ve entered that are currently being Voted on.

When does the notification for voting disappear?

Your notification on the Voting icon will go down in order from the number of Challenges you entered into Voting. Once the Challenge has finished Voting, the notification icon will disappear on your Voting Icon.

Please Note: Your Voting notification will also appear when you need to acquire more Keys!

Why is the Challenge that I have entered the first in Voting?

The most recent Challenge you have entered will appear first in your Voting.

The Design you see in Voting will be another player’s entered Design.

How can I get a Top Design for a Challenge?

The Top Designs are the Designs with the highest number of votes for each Design Challenge. This is determined by the Design Home Community, so keep on developing those amazing Designs and be sure to vote!

Why am I not appearing on the Leaderboard?

There might be a slight delay after you have received your scores and before the leaderboard updates. Please keep in mind that we are processing thousands of Challenges and accounts.

It may take some time for the new scores to be processed in Design Home.

What is the My Homes Gallery?

The My Homes Gallery features the latest My Homes rooms shared by you and other players.

If you would like to share your My Homes room to the Gallery, make sure to toggle the Sharing button "ON" before submitting your room.

What are the Seasonal Leaderboards?

The Seasonal Leaderboards count the Design Scores for all Challenges that you have entered beginning on the date of the launch of the new leaderboard and compiles them into a total.

You will receive an Inbox Message on the date that the newest Season Leaderboard launches, so be sure to have your Game Notifications turned on so you don’t miss it!

Where do I find the My Homes Gallery?

To find the My Homes Gallery:

• Tap the Trophy icon at the bottom left corner of your Homepage.
• Tap on the Gallery tab.

Why is my design not being shown in the My Homes Gallery?

If you would like to share your My Homes Room to the Gallery, make sure to toggle the Sharing option "ON" before submitting your room.

Before submitting your Room, you will see a button that says "Share this room in My Homes Gallery." Toggle the button "ON" to turn on sharing to the My Homes Gallery..

Please Note: You have to select the Complete button to send your My Homes Room to the My Homes Gallery

I received a notification that my design is featured in the Gallery. Why is my design not appearing on the Gallery?

The My Homes Gallery features the most recent My Homes designs by you and other players.

Please note: The My Homes Gallery refreshes every several hours!

I would like to stop sharing My Homes designs to the Gallery. How do I do that?

If you would like to stop sharing your My Homes room to the My Homes Gallery, make sure to toggle the Sharing button "OFF" before submitting your rooms in your Home.

Before submitting your design, you will see a button to the left of "Share this Room in My Homes Gallery." Toggle the button "OFF" to turn on sharing to the My Homes Gallery.

How do I share My Homes designs to the Gallery?

If you would like to share your My Homes Room to the Gallery, make sure to toggle the Sharing button "ON" before submitting your room.

Before you submit your room, you will see an option to "Share this room in My Homes Gallery." To toggle on, tap the sharing button "ON", this will share your submitted room to the My Homes Gallery.

Please Note: You have to select the Complete button to send your My Homes room to the My Homes Gallery.

Why am I seeing a message to share my design in the My Homes Gallery?

If you would like to share your My Homes Room to the Gallery, make sure to toggle the Sharing button "ON" before submitting your room.

Before you submit your room, you will see an option to "Share this room in My Homes Gallery." To toggle on, tap the sharing button "ON", this will share your submitted room to the My Homes Gallery.

Please Note: You have to select the Complete button to send your My Homes room to the My Homes Gallery.

The Leaderboard page has changed. What is different about it?

There are now 2 tabs: Gallery and Leaderboard.

The Gallery tab features your Challenge Gallery and your My Homes Gallery. The My Homes Gallery which features My Homes rooms shared by players will appear underneath your Challenge Gallery.

Your Leaderboard tab will appear on the right of your Gallery. You can find all of your Leaderboards here.

How many Categories will be available for My Homes Gallery?

There are three Categories in My Homes Gallery:

My Latest Room - Shows your most recently submitted room.

Featured Room - Show submitted rooms from other players’ My Homes.

My Featured Room - Shows your featured My Homes room that is being shared to other players.

How long will my Rooms be featured for the My Homes Gallery?

The Featured Designs in the My Homes Gallery refreshes after a few hours. Be on the lookout for when your room is featured!

Do I need to toggle my Share Button to "ON", every time I am I finish a Room?

If you would like to share your My Homes Room to the Gallery, make sure to toggle the Sharing button "ON" before submitting your room.

The Sharing Button will remain "ON" the next time you submit a My Homes room.

Why am I only seeing 5 sets of My Homes Gallery options?

At this moment, we will only have 5 sets of My Homes Galleries made by you and other players!

We may add the ability to add more My Homes Gallery sets in the future!

Why am I seeing a 'i" button when I go to submit a My Homes room?

Some rooms will be featured on My Homes Gallery in the leaderboard section. These will be the most recently completed My Homes rooms by you and other designers!

Toggle the button “ON” to share your design.

Please Note: You have to select the Complete button to send your My Homes room to the My Homes Gallery.

Why are Video Ads not available for me?

If you are not able to watch Video Ads in Design Home, please check the App Store to ensure that you are updated to the latest version of the game.

Our advertising partners arrange for rewards and videos in the game. These rewards and videos can come and go, as they depend on the availability from our advertising partners. Some of these rewards and videos can be made available to only certain countries, specific devices or some of the partners have caps in place to only allow a set number of views, depending on what is available from our partners.

What is Design Pass?

Design Pass includes a set of Daily and Monthly Goals that you can complete in Design Home to earn Pass Points.

With the Pass Points you have accumulated, you can redeem rewards such as Cash and Diamonds!

To see your Goals and Milestones in Design Pass, tap on the Home icon at the bottom of your screen. Then, tap on the gold Ribbon icon at the top right corner. You can also find the Design Pass in the New And Noteworthy section on the Home page.

What are Daily and Monthly Goals? Do my Goals expire?

Design Pass offers Goals for players to fulfill. Goals consist of objectives in Design Home that players can complete such as completing Challenges, voting or placing certain colored items in Challenges. Players will earn Pass Points with the completion of each goal.

Daily Goals are only available for 24 hours and will refresh each day. Monthly Goals are available for the entire month and will refresh at the beginning of each month.

Where do I find progress of my Design Pass Goals?

To see your progress on your Design Pass Goals, tap on the Home icon at the bottom of your screen. Then, tap on the gold Ribbon icon at the top right corner.

Under the Goals tab, you can see the Daily and Monthly Goals that are available to you. Completed Goals will have a checkmark on them.

What do my Pass Points do?

Pass Points are earned whenever you complete a Design Pass Goal. Earn more Pass Points to unlock the next Milestone reward. For every Design Pass Milestone you reach, you can redeem prizes!

How do I claim a Design Pass reward?

To claim a Design Pass reward, tap on the Home icon at the bottom of your screen. Then, tap on the gold Ribbon icon at the top right corner.

Under the Rewards tab, you can see all the rewards that can be claimed. Once you have unlocked a reward, a ""Claim"" button will appear on it.

How do I know how many Design Pass rewards I have to claim?

When a Design Pass reward is ready to be claimed, you will see a number on the Rewards tab. The number indicates the number of rewards that are available to be claimed.

How do I unlock the Premium rewards track?

To unlock the Premium track in Design Pass, tap on the Home icon at the bottom of your screen. Then, tap on the gold Ribbon icon at the top right corner.

Under the Rewards tab, the Premium track will be on the right side of your screen. Tap on the first Milestone that says “Activate” on it to unlock the Premium track.

Can I still earn rewards if I don't unlock the Premium rewards track?

You do not need to unlock the Premium rewards track to earn rewards for Design Pass.

When you complete Goals and earn enough Pass Points to reach the next Milestone, you will still be able to redeem the reward from the Free rewards track. Of course, activating the premium track will give you access to better rewards.

Why is there a purple bubble on top of my sofa?

The purple bubble on top of a sofa lets you place pillows once you have placed a sofa.

Pillow bubbles are optional so you do not need to place an item where these bubbles appear in order to enter a challenge.

Will all sofas have these purple bubbles for pillows?

We have a wide selection of sofas in the shop; while most sofas will have this purple bubble for pillows, some will not.

How many uses will there be for each pillow purchase?

Each pillow purchase will come with 5 uses. Each purple bubble will count as 1 use.

Why is there an animation on certain decor items?

We have a new special animation on the thumbnail of the limited time items to highlight new Specialty Decor that are available for purchase! This animation only applies to limited time items in the Shop within the purple bubbles.

I'm seeing a gold circle around some purple bubbles, what does that mean?

The gold circle indicates there is limited specialty decor item that is available for that purple bubble!

When you tap on a purple bubble with the gold circle, it would automatically take you to the shop with the limited items that are available for purchase.

How come some purple bubbles do not have a gold circle around it?

The purple bubbles without a gold circle means that it does not have limited specialty decors for that category.

What are Featured Items?

The Featured Items feature displays a set of inventory to spark inspiration and to show new and relevant items. This list of items is accessible from within a Challenge where players can purchase the items as well.

How do I access Featured Items?

Featured Items can be acessed within the Challenge.

Scroll through the Challenge feed to find a Challenge that says ""Featured Items Available"" under the Challenge name. Enter the Challenge. A popup will appear notifying that the Challenge has Featured Items with a purple button that will take you to the list of items.

You can always go back to the Featured Items section by tapping on the small star purple button to the left of the magnifying glass.

If I have some of these Featured Items in my inventory, will they show up in the Featured Item section?

Yes, the Featured Items section will show items whether you own them or not.

Do I have to use these Featured Items in my designs?

No, these Featured Items are not required in your design to submit the Challenge. They are there to spark your inspiration and to show you new and relevant items!

What is this New and Noteworthy section?

The New and Noteworthy section showcases the limited time events that are currently happenning in Design Home!

This is where you can find Design Pass, Series, Bundles, etc. Feel free to scroll horizontally to view all of the new and noteworthy events that are going on! Tap on each to see more details or to enter the series challenge!

Why is there a clock on each of the Events?

The clock on each Event shows how much time is left until the end of that event.

Why do some Events have a fuchsia border and some do not?

The fuchsia border indicates that it is a new event or it has an update. For example, if there is an unclaimed reward in Design Pass, it will have a fuchsia border around the Design Pass Event. Once the reward is claimed, the border will be removed and the event will be automatically sorted to go behind the New Events with the fuchsia border.

The Events that appear without a border are events that have been viewed and have no new updates.

What happens when an Event expires?

When an Event expires, it will disappear from the New and Noteworthy section.

But not to worry: there are plenty of live Challenges on the Challenge Feed for your designing pleasure!

How do I get back to the New and Noteworthy section from my current screen in Design Home?

To access the New and Noteworthy section, simple go back to the Challenges page and tap on the "New and Noteworthy" title. The section will expand then you can tap the title again to collapse it.

What are Pets?

Add animals to any design with NEW Pets in Design Home! New dark purple bubbles will allow you to place Pets while designing. They are listed under new item categories.

What kinds of Pet types are available for me to use?

There are four main types of Pet bubbles: “Floor Pets”, “Large Floor Pets”, “Table Pets”, and “Hanging Pets”.

Where can I place Pet items?

Each Pet type will correspond to a different area of the room, just like all the Design Home decor you know and love. Pet bubbles will appear in designs periodically from now on!

Do I have to use Pets in my designs?

No, using Pet items within the dark purple bubbles is totally optional. You can still submit any design after filling only the required Blue bubbles.

What happened to my old animal decor items?

They’re in your inventory, they’ve just moved! Decor such as “Flo the French Bulldog”, “Philomena the Parrot”, or “Cozy Cat Basket” remain in your inventory with the same number of remaining uses, but now they’re listed under their respective Pet item categories.

Will there be new Pet items in the future?

Yes! We will continue to add new Pet items regularly. If there are pets that you want to see added to the game, please let us know and we’ll try our best to add them!

What is the Make Your Own Bundle?

The Make Your Own Bundle pack is available for you to mix and match items from different categories to make it your own bundle to purchase!

Can I choose any item?

You can choose any of the available items on the curated list for each furniture category.

Please Note: Not every item nor every category in Design Home will be available to purchase through the "Make Your Own Bundle."

How many items can I choose?

Each Make your Own Bundle will have a different number of slots and items to choose from. Each slot may have different items available to choose from.

You can choose one item from the available selection to fill each slot.

Can I choose all from the same category?

There are designated categories for you to choose from so click through each category to view the items!

What if I already own some of these items?

If you select an item that you already own then the usage count for the item will increase by five.

How do I complete the transaction?

Once you have selected all the items you want to purchase in the Make Your Own Bundle, tap the Green “BUY” button.

Then, follow the instructions on the screen to proceed with the purchase of the Make Your Own Bundle.

Please Note: You need to fill all the slots in order to proceed with purchasing the pack

Why am I not seeing all items available for Make your Own Bundle?

The Make your Own Bundle will have a curated list of items to choose and add to the bundle.

Each Make your Own Bundle will have different items available for you to select!

I didn't receive the items from the Make Your Own Bundle

If you suspect some items are missing from the Make Your Own Bundle, please do not hesitate to reach out to our Customer Experience team via in-game message inside the Design Home app.

Our Customer Experience team will be happy to help you find your items.

Why am I not seeing the Make Your Own Bundle in the store?

If you don't see the Make Your Own Bundle in the store, check the App Store and make sure you're on the latest version of Design Home.

If you are on the latest version of Design Home, you might have reached the purchase limit for this Bundle.

Please note: the Make Your Own Bundle is a limited time release but make sure to check back for future updates!

What is Rising Stars?

Submit any Challenge to begin the Rising Stars event! You'll compete against other Designers to earn stars before time runs out, and win a fabulous prize based on your final leaderboard position! Check out the RISING STARS pop-up on the front page to view all possible prizes and your spot on the leaderboard.

Earn as many stars as you can by entering Challenges; the more stars you earn, the higher you'll place on the leaderboard!

Where can I find Rising Stars events?

Great question! When available, you can find Rising Stars event in the New and Noteworthy section at the top of the Challenges page.

How do I start this event?

You can start simply by submitting a challenge! So go ahead and start designing!

Which Challenges count towards the Rising Stars event?

All the Challenges that are live while the Rising Stars event is active will count towards the star score for the event. Submit as many Challenges as you want while Rising Stars is live!

I already submitted challenges and am awaiting for results, will those count towards my star total for the Rising Star event?

Yes! Your challenges that are awaiting results will count toward your star total for the Rising Star event, so you don't need to wait for the event to begin, just keep submitting challenges and once the event starts, it will automatically count those Challenges when voting is done.

How much time do I have to enter the event? How long do I have to wait for my final results?

If you tap on the Rising Stars event in the New and Noteworthy section, a popup will appear with details like prizes and a timer that displays the time left to design.

Once the time runs out, a different popup will appear when you tap on the event and it will show the countdown when results will be ready.

What is the Design Home VIP Program?

Design Home VIP is an exciting loyalty program where you can earn monthly rewards! It's our way of thanking our most dedicated designers through fabulous rewards. Join using your email address linked to your Design Home account. Earn VIP Points by purchasing Bundles and Diamonds on the website at vip.designhome.com to use in-game. The more bundles you purchase in the shop on the website, the more VIP Points you'll collect. Unlock VIP Milestones to earn Diamond rewards you can spend in-game!

To access the program, make sure to link an email address to your Design Home account in-game via settings then simply log in on the VIP Home (vip.designhome.com) using the email!

How do I earn VIP Points?

You can earn VIP Points by purchasing Bundles and Diamonds on the VIP Program website at vip.designhome.com.

Please note, VIP Points expire at the end of each month. Be sure to claim your rewards before the month ends!

How do I purchase Diamond and Bundle Packs on the VIP Program website?

Simply log in to the Design Home VIP Program webpage with the email address linked to your Design Home account. Go to the SHOP tab and tap on the bundle you wish to purchase then follow the instructions on the screen for payment. Once paid, you'll receive a receipt via email and in-game inbox message for confirmation then check back in your game for your purchases.

What can I buy on the VIP Program?

You can purchase Diamond and Bundles via the VIP Program! Log in to your VIP Program to check it out!

How do I earn Milestone Rewards on the VIP Program?

Check the REWARDS tab to view your VIP Points and Milestones. Every time you make a purchase, the VIP Points will increase and you can see your progress on the Milestones. Once unlocked, the CLAIM button will appear for you to click to claim your reward!

Please note that you can only earn VIP Points through purchases made via the VIP Program, not via the in-game Premium Store. And be sure to claim your rewards before the VIP Points expire at the end of the month!

My diamond count is not increasing after claiming the Milestone.

Please refresh the REWARD page and the diamond count should be updated to reflect the new changes! You can also restart your game as well to see the updated changes.

Why am I not able to log in to the VIP Program?

We are gradually inviting players to this program. If you are not able to access that means your player ID is not yet eligible for VIP Program at this moment. We appreciate your patience while we roll this feature out to more players.

How do I reset my password on VIP program website?

Enter the email address you have linked to your Design Home account then click 'ENTER'. Select 'Forgot Password?'. Check your Design Home linked email for the verification code then enter the code in the field and click 'Enter', it'll take you to a page to create a new password.

Please note that the verification code expires in 24 hours and you will need to request a new code if you don't use it within the 24 hours.

How do I find my One Time Passcode (OTP)?

The One Time Passcode (OTP) can be found in the same email address you used to sign up for the VIP Program, which should also be the email address that is currently linked your Design Home account.

The One Time Passcode will expire in 24 hours. You will have to request a new passcode if you don't use it beyond the 24 hours.

If you requested multiple OTPs, only the most recent one can be used to verify the email address.

I'm receiving an error that says my card details are not valid but I am certain they are correct!

Some countries with a space in their postal code may be required to enter a space. Please try entering a space in between your postal code and see if that works!

What happens if I link a new email address to my Design Home game?

Great question!

Even if you change your email address in your Design Home game, you can just use that new email address to log in to the VIP Program! You can access your VIP Program page using whichever email address you currently have linked to your Design Home account.

You may need to re-verify your email after linking a new email address in the game. This will also be the email address where you would receive your One Time Passcode to verify the email.

How many times can I use a Tablescaping item?

Great question! Tablescaping items can only be used once. However, if you use an Appetizer Plate, Dinner Plate, Charger Plate, Cutlery, Glassware, Napkin, or Placemat, each item will automatically fill the entire table.

If I buy an item for the table, will it fill the entire table for that bubble?

In Tablescaping Challenges, creating a beautiful table is made easy. When you place items like Appetizer Plates, Dinner Plates, Charger Plates, Cutlery, Glassware, Napkin, and Placemats, the entire table will be automatically filled.

Can I use the Table Art items from my inventory in Tablescaping Challenges?

No, Tablescaping Challenges require a new category of items called Table Art Decor. These decor items comprise centerpieces and candles and are specific to Tablescaping Challenges.

Can I change the chairs or dining table in the Tablescaping Challenges?

To give you a greater variety of challenge types and a fresh approach to designing, we kept Tablescaping Challenges separate from Interior or Exterior Challenges. As our Tablescaping Collection grows, we hope to offer a greater variety of table options to our players based on your feedback.

Do I need to fill all the bubbles to submit the Challenge?

Like other Challenges in the game, Blue Bubbles must be filled to submit whereas Purple Bubbles are optional.

What is the Season Event?

Seasons are exciting new events that each last for about three months! Each one introduces a fresh theme, beautiful new challenges, and incredible rewards. You can score Season Points by submitting Season Challenges, collect profile badges and special rewards along the way!

How do I become eligible for the Season Event?

Once you reach level 6, you'll immediately unlock the Season event and can start participating!

How do I access the Season event?

Seasons unlock upon reaching level 11 in-game. To access the Season Page, tap on the trophy just below the Design Pass button on the Challenge Feed, or via the Seasons Event button in the 'New & Noteworthy' section.

Where can I check my Season Challenges, Points, Rewards and Rank?

To check your current status and details for each Season Event, just tap on the Season Event in the 'New & Noteworthy' section, or by tapping on the trophy button below the Design Pass button on the Challenge feed.

How do I accumulate Season Points?

Season Points are earned by entering Season Challenges. Each point is equal to a star earned in your score for the Season Challenges you've entered over the course of the current Season. At the end of each Season, you collect your rewards and the Season Point total then resets for the next Season.

How do I know which Challenges would qualify for the Season Event?

Challenges that qualify for the current Season Event have a 'SEASON' tag visible on the Challenge in the Challenge feed.

What is the Season Tier system and how do I advance to the next tier?

Season Tiers are based on Season Points earned by entering Season Challenges. The more Season Challenges you enter, and the higher the score you earn on each, the more points you receive and the higher your tier will be.

Please note that it takes a bit of time to calculate and update your ranking to reflect recently scored Season Challenges. Rest assured that the final results will properly reflect all entered Challenges, though!

What is the difference between percentage and number rank?

During a Season, there are numerous ways to show off your skill and ranking. If you're at the very top of the rankings (Ranks 1-100), you'll be able to see your exact position. For players who don't quite have high enough Season Point totals to qualify for the top of the leaderboard, you can still see where you are in terms of the top 5%, 10%, 20% or 50% of players. So keep designing and enjoy the Season!

How do I claim my Season Rewards and how much time do I have?

As soon as the results for the last Season Challenge are available, if you qualify for a reward, the Season Event should display a 'CLAIM' banner with the number of days remaining to claim your reward. To actually claim the reward, just open the Season Page, select the REWARDS tab, and tap 'CLAIM' to collect your reward!

How long is a Season and when does it end?

Each Season lasts roughly three months, but you can also check the countdown timer displayed on the Season Event button in the 'New & Noteworthy' section, or at the top of the Season Page.

Why is there a color ring around the profile picture in Voting and an icon below it?

The icon below the profile picture indicates the player's current Season Tier, which is color-coded to the outline around their profile picture.

Where can I learn more about how the Season works?

In addition to these FAQ answers, you can access an information icon located in the right corner of the Season Page. Tapping on this icon will provide more details about how Seasons work.

If you still have questions, please reach out to our Customer Experience team via the in-game messaging function for answers!